What nearly every parent asks

Glade does not bill insurance plans. You pay for each session, and each month we can give you an itemized receipt (a superbill) to send to your plan, which may reimburse part of the cost; your plan decides. We do not take Medicare or TennCare. Parent coaching is not billed to insurance.

A superbill is an itemized receipt with the dates and kind of each session, which you can send to your plan. A plan may reimburse part of out-of-network care. It carries a diagnosis code, which your insurer can see. Your plan decides whether it pays anything, so ask it before you start.

If you pay without insurance, you have the right to receive a written estimate of what your care will cost before you start. We give you one before the first session. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Each kind of session has its own fee: a teen session, a parent coaching session and a family session. The fee depends on the kind and length of the session, and we give it to you in writing before you start. How fees work has the details.

Many HSA and FSA cards work like any other card for therapy. Ask your plan administrator what it covers, including parent coaching.

Edna starts with a parent conversation, without your teen, about what is happening at home and how consent works. Your teen then has a first session of their own, in which she explains privacy in plain words and listens. Each lasts about 50 minutes.

Sessions last 50 minutes. Many families begin weekly or every other week. Edna sets the pace with you and your teen, and does not promise a number of sessions.

Edna's license is from Tennessee. By video she sees teens and parents who are in Tennessee during the session. If you are elsewhere, we will help you find someone licensed there.

Call or text 988, any time. In an emergency, call 911. This site and our messages are not monitored around the clock.

What your teen says in session stays with Edna, within limits set by law: if someone is at serious risk of harm, or abuse of a child is suspected, she may have to tell others. Before the first session she explains in writing what she will share with parents and what she will not.

Yes, for teens aged 13 to 17. A parent or legal guardian signs the consent before the first session. Tennessee law has its own rules for older teens, and Edna explains how they apply to your family in the parent conversation.

We ask for 24 hours' notice to change or cancel a session. Without it, you may be charged for the session. We give you the policy in writing before you start.