How fees work

Insurance we work with

Glade is out of network with insurance plans, so you pay for each session yourself. We do not take Medicare or TennCare, and parent coaching is not billed to insurance. If you want someone who bills your plan, we will gladly share the names of colleagues.

If you pay yourself

You pay at the end of each session by card, including HSA and FSA cards. Each kind of session has its own fee: a teen session, a parent coaching session and a family session. The fee depends on the kind of session and its length, and we give it to you in writing before you start. A limited number of reduced-fee spots are open; ask how to request one. We ask for 24 hours' notice to change a session.

Receipts for reimbursement

Each month we can give you an itemized receipt (a superbill) for your teen's sessions, with the dates and kind of session, to send to your plan, which may reimburse part of out-of-network care. It carries a diagnosis code your insurer can see. Your plan decides whether it pays anything; ask it before you start.

An estimate in advance

If you pay without insurance, you have the right to receive a written Good Faith Estimate of what your care will cost before you start. We give you one before your teen's first session. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Checking your benefits

We do not check benefits, because we do not bill your plan. If you want to know whether your plan reimburses out-of-network mental health care, call it before the first session and ask.